Thomas Piggott
User Experience Lead

eTechnician

eTechnician helps speed the process of diagnosing large, diesel engine trucks. While in the past, this process has been slow and opaque, this software helps connect technicians to the most relevant information in a form factor that lets them keep at the work that matters instead of constantly returning to their computer station. eTechnician is designed specifically to accommodate Windows 10 touchscreens and the larger-than-average hand size of technicians.
eTechnician Faults List

Research

Research for this project involved visiting multiple types of repair shops including truck dealers, large fleet shops like Penske, and small, independent shops. By actually visiting the shops, we were able to see how often current software just creates its own problems rather than help diagnose the truck's problem. We also helped the client understand how important the 'toughbook' nature of any device would be as technicians would literally toss their laptops around - not a place for fragile, glass, tablets.

Designed to Speed Access to Important Information

The design takes into account the fact that most technicians know what many of the fault codes mean without needing a description to save space on screens. What's really important is the ability to see live data from the truck components and see how their adjustments affect the vehicle. It's this key insight that speeds up the mechanics process and lets them get to the work they're most comfortable with.

Designed to Work in the Field

In addition to the right data, all the interactions are designed with both a laptop and tablet in mind. This was important because technicians often take a tablet out into the field to fix trucks stuck on the side of a road. In these scenarios, they need software that works in a situation that can be tense, when a driver is demanding to get back on the road with traffic whizzing past.
Learn more at the product's website.

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