Thomas Piggott
User Experience Lead
eTechnician

eTechnician helps speed the process of diagnosing large, diesel engine trucks. While in the past, this process has been slow and opaque, this software helps connect technicians to the most relevant information in a form factor that lets them keep at the work that matters instead of constantly returning to their computer station. eTechnician is designed specifically to accommodate Windows 10 touchscreens and the larger-than-average hand size of technicians.

Research Research for this project involved visiting multiple types of repair shops including truck dealers, large fleet shops like Penske, and small, independent shops. By actually visiting the shops, we were able to see how often current software just creates its own problems rather than help diagnose the truck's problem. We also helped the client understand how important the 'toughbook' nature of any device would be as technicians would literally toss their laptops around - not a place for fragile, glass, tablets.

Design The design takes into account the fact that most technicians know what many of the fault codes they see are without needing a description. What's really important is the ability to see data from the truck components live and see how their adjustments make a change. It's this key insight that speeds up the mechanics process and lets them get to the work they're most comfortable with.

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